customer witch: “I don't know how this was happening, but the new broomstick can't fly anymore.”
helpdesk: “Please hold”
helpdesk to grand witch: “I have a crying customer on the phone. It's the second one this day.”
grand witch: “Very good. I can create a ticket.”
Helpdesk: “This will solve her problem for sure.”
grand witch: “Why don't you create the ticket?”
helpdesk: “I will tell you why. Either you find a solution how to make a broken broomstick fly within 1 minute. Or we are done.”
Grand witch: [tears are running over her face]
helpdesk to customer: “Fixing a broken broomstick doesn't fulfill the minimum standards. It's your fault. Bye."